Privacy Policy - Fyncall

1. Introduction

Fyncall ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer service platform.

2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide

Account registration information (name, email, company details)
Payment and billing information
Customer support communications
Content you upload to our platform (knowledge base articles, product data)

2.2 Information We Collect Automatically

Usage data and analytics
Device and browser information
IP addresses and location data
Cookies and similar tracking technologies

2.3 Customer End-User Data

When you use our platform to serve your customers, we process customer conversation data, order information, and other data necessary to provide our services. This data is processed on your behalf as a data processor.

3. How We Use Your Information

To provide and maintain our services
To process transactions and billing
To communicate with you about your account
To improve our platform and develop new features
To train and improve our AI models (using anonymized data only)
To ensure security and prevent fraud
To comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

Service Providers: Third-party vendors who help us operate our platform (hosting, payment processing, analytics)
Business Partners: Integration partners when you connect their services
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your data, including:

Encryption in transit and at rest
Multi-tenant data isolation
Regular security audits and penetration testing
Enterprise-grade security standards
Role-based access controls

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You can request deletion of your data at any time by contacting us at privacy@fyncall.com.

7. Your Rights

Depending on your location, you may have the right to:

Access your personal data
Correct inaccurate data
Delete your data
Export your data
Opt out of marketing communications
Withdraw consent

8. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.

9. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings.

10. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@fyncall.com
Address: Fyncall, Inc.