Connect Every Channel & Store
All your communication channels and e-commerce platforms connected with bidirectional sync. AI handles the routine while your team stays in control—jump in anytime.
How It All Connects
Messages flow in from any channel. AI processes them with your store data (bidirectional sync keeps everything up-to-date). Your team can jump in anytime—AI preserves full context for seamless handoffs.
10 Channels
All connected
Fyncall AI
6 Platforms
E-commerce
10+
Communication Channels
6+
E-Commerce Platforms
40+
AI-Powered Tools
95%
KB Accuracy Rate
24/7
Automated Support
<2s
Response Time
Automate Any Scenario with Custom Workflows
Build powerful automations triggered by customer events. Write in plain English or use our visual builder.
7 Trigger Types
Start workflows automatically
Message Received
When customer sends a message
Order Created
New order placed in store
Cart Abandoned
Customer leaves items in cart
Refund Requested
Customer requests a refund
Ticket Escalated
Issue needs human attention
Schedule Trigger
Time-based automation
Custom Event
Your own custom triggers
10 Step Types
Build any automation
EXAMPLE WORKFLOW
Live PreviewCart Abandoned
Trigger after 1 hour
AI Decision
Check customer history
Send 15% discount
Send reminder
Natural Language Workflows
Write workflows in plain English: "When a customer abandons their cart, wait 1 hour, then send a personalized WhatsApp message with their items."
AI Trained on Your Knowledge
Upload your FAQs, policies, and product guides. Our RAG-powered AI retrieves the perfect answer every time with 95% accuracy.
Multi-Source Upload
Upload documents, connect URLs, or sync from your existing knowledge base.
RAG-Powered Retrieval
Semantic search finds the most relevant answers, not just keyword matches.
How it works:
Customer asks a question
AI searches your knowledge base
Generates accurate response
Smart Features
Advanced capabilities that make your knowledge base work smarter.
Semantic Search
Understand intent, not just keywords
Auto-Update
Sync changes automatically
Version Control
Track document changes
Analytics
See what customers ask about
CUSTOMER QUESTION
"What's your return policy for damaged items? I received a broken vase."
AI RETRIEVES & RESPONDS
"I'm so sorry your vase arrived damaged! For damaged items, you can get a full refund or replacement within 30 days. I can start the return process right now - would you prefer a refund or replacement?"
Meet Customers Where They Are
Connect all your customer communication channels. One inbox for everything.
WhatsApp Business
Official Meta Cloud API & Twilio integration. Message templates, 24-hour window, product catalogs.
+2 more
Instagram DMs
Direct integration with Instagram. Manage DMs, story mentions, and comment replies.
+2 more
Facebook Messenger
Connect your Facebook page. Handle all Messenger inquiries from your FB audience.
+2 more
Website Widget
Lightweight, customizable chat widget with Shadow DOM. Works perfectly on any website.
+2 more
Gmail, Outlook, or custom SMTP. Bring email conversations into your unified inbox.
+2 more
SMS / MMS
Twilio-powered two-way messaging. Perfect for customers who prefer text.
+2 more
Telegram
Bot API integration for Telegram. Fast, secure messaging with rich features.
+2 more
Slack
Internal support channel. Route customer queries to specific Slack channels.
+2 more
Twitter / X DMs
Direct message integration. Handle customer inquiries from your Twitter/X presence.
+2 more
Live Chat
Real-time agent handoff. Seamless transition from AI to human support.
+2 more
Deep Integration With Your Store
Connect your e-commerce platform for real-time product, order, and customer data.
Shopify
LiveBidirectional real-time sync. Products, inventory, orders, and customers stay in sync both ways—update anywhere, changes reflect everywhere.
WooCommerce
January 2025WordPress e-commerce integration. Full product and order management.
BigCommerce
February 2025Enterprise e-commerce platform integration with complete catalog sync.
Magento
Q2 2025Adobe Commerce integration for enterprise e-commerce operations.
PrestaShop
Q2 2025Open-source e-commerce integration for European markets.
Custom API
LiveConnect any e-commerce platform via our flexible REST API.
Enterprise-Ready Security
Your data is protected with industry-leading security measures
SOC 2 Type II
Compliant
256-bit
Encryption
GDPR
Compliant
99.9%
Uptime SLA
24/7
Support
Ready to Connect Everything?
Get started with Fyncall today. Connect your channels, store, and knowledge base in minutes.
Ready to Transform Your Customer Experience?
Join our early access program and be among the first to experience AI-powered customer service built specifically for e-commerce.
Early Access
Limited spots available
4.9/5 rating
from our customers