Customer Service That Actually Works
We're building the AI platform we wished existed when running e-commerce support. One that actually understands your products, your customers, and your brand.
E-commerce support is broken
Your customers expect instant answers on WhatsApp at 2am. They want to track orders without waiting in a queue. They need help finding the right product without talking to someone who's reading from a script.
But the tools available today force you to choose: hire expensive 24/7 support teams, or deploy chatbots that frustrate customers with robotic responses and dead-ends.
We knew there had to be a better way.
Customers expect 24/7 availability
But you can't afford round-the-clock teams
Generic chatbots don't understand e-commerce
They can't check orders or recommend products
Support costs keep rising
While customer expectations keep growing
AI that actually gets e-commerce
We built Fyncall from the ground up for e-commerce. Every feature, every tool, every integration is designed to help you sell more and support better.
40+
AI Tools
Built for e-commerce
10+
Channels
One unified inbox
Real-time
Store Sync
Bidirectional updates
Human
+ AI Teamwork
One-click handoffs
Built different, on purpose
E-commerce Native
Not a generic chatbot adapted for e-commerce. Every feature is purpose-built to handle orders, returns, products, and customers.
Multiple AI Agents
Deploy different AI personalities for each channel. Luna for WhatsApp, Alex for Instagram, Sophie for your website. Each with their own voice.
Human-First Design
AI handles the routine. Humans handle relationships. One-click takeover with full context. Your team stays in control.
What Drives Us
The principles that guide everything we build
Customer Obsession
Every feature starts with a real customer problem. We don't build things because they're cool—we build things because they help stores serve customers better.
Speed Matters
In support, every second counts. Our AI responds in under a second. Setup takes minutes, not months. We move fast so you can serve customers faster.
Trust Through Transparency
Simple pricing. No hidden fees. Clear data policies. We believe trust is earned through honesty, not marketing speak.
Partner Success
We succeed when you succeed. That's why every customer gets hands-on onboarding, priority support, and a dedicated success partner.
Ready to Transform Your Support?
Join the e-commerce brands already using Fyncall to deliver exceptional customer experiences.